100% Satisfaction Guarantee

All products purchased from WINCENT are back with a 100% satisfaction guarantee. If for any reason you want to return your purchase, please let us know right away along with your order number; and we'll be more than happy to give you a replacement or refund within 10 days of your purchase date - hassle free.

Please note: Refunds are issued within 48 hours of refund confirmation. If you encounter any problems with seeing the refund, please contact your bank and notify us right away.

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 10 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use 

Although we're sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you! Please note these terms do not affect your statutory rights.

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